Elite Travo Pvt. Ltd. respects your privacy. This Privacy Policy explains how we collect, use, share and safeguard the personal information you provide when you use the Elite Travo Platform.
1. Information We Collect
- Account data — name, email, mobile number, password hash, traveller profile.
- Booking data — passenger details (name, age, gender, passport when required), dates, suppliers, payment status.
- Payment data — transaction identifiers from our PCI-DSS compliant payment partners (e.g. Razorpay). We do not store card numbers or CVVs.
- Usage data — pages visited, search queries, device/browser, IP address, anonymised analytics events.
2. How We Use Your Information
- To create, manage and confirm bookings on your behalf.
- To process payments and refunds.
- To send transactional emails (booking confirmations, voucher, refunds, alerts).
- To personalise offers, improve products and prevent fraud.
- To comply with applicable laws and respond to lawful requests.
3. Sharing of Information
We share the minimum information required with:
- Travel suppliers (airlines, hotels, bus operators) — to fulfil your booking.
- Payment gateways (Razorpay and equivalents) — to process payments.
- Communication providers (e-mail/SMS) — to deliver transactional messages.
- Government authorities — only as required by law.
We never sell your personal data to marketers.
4. Cookies & Tracking
We use first-party cookies for authentication and necessary session data, and a limited set of analytics cookies (e.g. PostHog) to understand usage patterns. See our Cookie Policy for details and opt-out options.
5. Data Retention
Booking records are retained for at least 7 years to comply with financial and tax laws. Marketing preferences and analytics events are retained for up to 24 months unless you request deletion.
6. Your Rights
You have the right to access, correct, port and request deletion of your personal data, subject to applicable law. Email support@elitetravo.com with a verifiable request and we will respond within 30 days.
7. Security
We use industry-standard encryption (TLS in transit, AES-256/Fernet at rest for credentials), role-based access controls and regular security reviews. No method of transmission over the Internet is 100% secure, however.
8. Children's Privacy
The Platform is not intended for users under 18. Bookings on behalf of minors must be made by a parent or guardian.
9. Changes to this Policy
We may update this Policy from time to time. Material changes will be communicated by email or via a prominent notice on the Platform.
10. Contact
Data Protection Officer · Elite Travo Pvt. Ltd., Level 7, Prestige Tech Park, Outer Ring Road, Bengaluru 560103, India. Email support@elitetravo.com.